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Description
AudioCodes Customer Technical Support (ACTS) - 1 Year - ServiceAudioCodes Customer Technical Support (ACTS) 1 Year Service delivers enterprise grade care for AudioCodes products, designed to maximize reliability, performance, and return on investment. This service package provides customers and partners with a trusted, certified support framework that helps you keep your communications infrastructure up and running smoothly. With ACTS, you gain access to a global team of highly skilled engineers, trained
AudioCodes Customer Technical Support (ACTS) – 1 Year – Service delivers enterprise-grade care for AudioCodes products, designed to maximize reliability, performance, and return on investment. This service package provides customers and partners with a trusted, certified support framework that helps you keep your communications infrastructure up and running smoothly. With ACTS, you gain access to a global team of highly skilled engineers, trained specifically on AudioCodes hardware and software, backed by a commitment to fast issue resolution, proactive maintenance, and seamless escalation management. Whether you deploy AudioCodes voice gateways, session border controllers, SBCs, or UC&C solutions, ACTS is built to protect your deployment, reduce downtime, and ensure your technology stays aligned with evolving business needs.
- 24x7 or 9x5 remote support options tailored to your business needs, ensuring critical issues are addressed promptly and efficiently regardless of time zone or location.
- Global Support team with a proven local presence around the world, delivering context-rich assistance and rapid access to AudioCodes specialists who understand regional networks, regulatory considerations, and integration requirements.
- Access to highly technical expertise across AudioCodes products, platforms, and ecosystems, including hardware platforms, software releases, security patches, and interoperability with partner solutions.
- Proactive maintenance, software updates, and escalation pathways designed to minimize MTTR (mean time to repair), reduce service interruptions, and keep deployments current with the latest innovations.
- Dedicated service management and escalation coordination to ensure consistent service quality, clear communication, and a single point of contact for issue tracking, reporting, and outcomes.
Technical Details of AudioCodes Customer Technical Support (ACTS) - 1 Year - Service
- Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference
How to install AudioCodes ACTS 1 Year Service
- Begin by contacting your AudioCodes account representative or approved partner to initiate ACTS activation. Provide purchase details and confirm the exact product family and devices covered under the 1-year service period.
- Confirm eligible devices, product family, serial numbers, and the scope of coverage. Establish preferred support options (24x7 or 9x5) and define escalation contacts to ensure rapid response when needed.
- Access the AudioCodes customer portal or work with your account manager to link ACTS to your deployment. Upload necessary device identifiers, licenses, and any prerequisites required for remote support access.
- Configure remote support permissions and connectivity. If required, provide firewall and network details to enable secure remote sessions, diagnostics, and software updates without disrupting your operations.
- Once activated, you will begin receiving ongoing technical support, access to updates, and proactive monitoring services. Ensure that your team understands how to reach the ACTS team, how incidents are tracked, and how to escalate issues when necessary.
Frequently asked questions
- What is AudioCodes ACTS 1 Year Service? ACTS is AudioCodes' Customer Technical Support program that provides a year-long, enterprise-grade support experience for AudioCodes products, including remote troubleshooting, software updates, and escalation management through a global team of certified engineers.
- What does ACTS include? ACTS includes remote technical support (with 24x7 or 9x5 coverage), access to AudioCodes experts, software and security updates, proactive maintenance where applicable, and a clearly defined escalation path to ensure timely resolution of issues affecting voice, UC&C, and related technologies.
- Who can benefit from ACTS? The service is available to customers and partners deploying AudioCodes products, including enterprises, service providers, and organizations that rely on AudioCodes hardware and software for critical communications infrastructure.
- How do I activate ACTS? Activation typically involves contacting your AudioCodes account representative or approved partner, providing purchase verification, and linking the service to the specific devices and deployments you want covered. The activation process establishes your support window, escalation contacts, and access to the customer portal for case management.
- What are the support hours and response times? ACTS offers flexible coverage options, including 24x7 and 9x5 remote support, designed to meet the criticality of your deployments. Response times are defined in the service agreement and are intended to minimize downtime while delivering expert assistance efficiently.
- Can ACTS be renewed after the initial year? Yes. ACTS is a time-bound service, and you can renew before expiration to maintain continuous coverage. Renewal typically preserves your configured support options and escalation contacts, ensuring uninterrupted access to AudioCodes expertise.
- How does ACTS help with deployment uptime? By providing rapid remote diagnosis, engineering guidance, software updates, and proactive health checks, ACTS reduces downtime, accelerates issue resolution, and helps you maintain peak performance for Voice over IP, SBCs, gateways, and UC solutions.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 2237 reviews
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Product Reviews
★★★★★ 4
Great if you're average height.
Color: Black
Comfortable for the price. The seat could be a bit better, but for a budget friendly ergonomic chair, it's well made and has helped a lot with my back pain caused by my previous desk chair.
Assembly wasn't terribly difficult, though I did have one screw with damaged threads. Luckily they ship spare screws in the kit, so that was a non-issue.
Rollers work great on my small rug and hard flooring and don't tend to tangle cords or cables too much.
Size wise, works great for my frame (5 ft 6 in) but for someone more than a few inches taller than myself, you should probably look at another chair.
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Reviewed in the United States on September 4, 2025
★★★★★ 5
Great chair
Color: Black
I am very happy with my purchase. Easy to assemble but be aware your drill bits included with your set won't fit their screws. However, you can get a fair bit done with the drill and then use tool included to adjust. Super comfortable and exactly the right height for my desk. Highly recommend for quality exceeding price point.
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Reviewed in the United States on May 9, 2026
★★★★★ 1
Review from an "actual" tall person who doesn't weigh 400 pounds.
Color: Black
I recommend this chair.
Firstly, I looked at least dozens of chairs and nearly every review in trying to select a chair. I didn't want to spend $200.
It's confusing because everyone's idea of perfect is of course subjective. One thing, What is tall? I'm 6'6" I think that's pretty tall. Others feel that 6'0" is tall. LOL In the listing, it shows this chair is good for a 6'5" person which I think is pretty accurate. I weigh about 210 pounds and the padding is just fine. One thing I would push manufacturers to do would be to give accurate measurements. Seat height low and high. Back support height. Head rest added to back height etc.! Maybe actual human measurements that the chair is geared toward. Nice to know that 400 lbs is cool but that doesn't tell me much.
My primary goal was to find a chair I could sleep in because I recently had a
back injury and sleeping on my bed, while fine, resulted in intense pain trying
to get up in the morning. We'll see what happens but the headrest reaches my head
which was goal one.
The lumbar fits so I don't need to use cushions and pads etc. I found the upper
position of the support to be right for me and it's super comfortable. Plus number
two.
The raised height of the chair fits my long legs (inseam 36") Plus three.
I wanted adjustable arm rests but this one doesn't have that. No biggie, for me the height of the arm rests is pretty much just right. It might be a little high for some.
The back leaning adjustment doesn't lock except for upright. Locking upright is good, and leaning back - for me - doesn't really need to lock.
Being an actual tall person made me really skeptical. I'm relieved that I won't have to take it apart to return it. The assembly was straight forward and pretty easy though I'd suggest not really tightening the arms snugly before getting the back squared away - the alignment is easier if you do that.
I got the chair for $109 with 21% off. It's slightly wobbly yet feels pretty well made. It rolls well enough.
I'm quite satisfied with the purchase and I'll come back if there are updates.
Edit one. I've had it a week now and found I couldn't sleep in it. I think it would be better if the back could recline separately from the seat. There might also be figuring out a way to support my legs due to the back and seat reclining together rather than separately. Two. I kind of wish more now that the arms were adjustable for height and tilt if that makes sense. I have a bar stool next to me on the right in front of my desk that is the right height to relax my right arm while reaching my mouse on the desk so that's my work around there. Three. The casters are kind of basic and don't roll as easily on the floor matt as my former second hand chair - they would probably be fine on a hard surface. I'll probably switch them out. Four: The lumbar support, while mostly in the right place is unpadded and creates kind of a hard spot there. I've re-introduced my lumbar support pillows for comfort there.
All in all, I'm still happy with the $100 purchase. In my experience, being pretty tall always comes with compromise and these notes are not deal breakers for me.
Yea, It can always be more perfect but unless you're in a showroom test driving and willing to spend $300? Right.
UPDATE: I'm really not satisfied with this chair and in fact, I wish I hadn't bought it. Firstly, the pneumatic post that the chair part connects with is wobbly depending on which way it is facing according to which way the legs are aligned. It's like a poor fit and I'm pretty mechanically inclined.
Second and also important. The lock to keep it upright and inclined only worked for a few weeks. For a while, you had to mess with it to engage the upright position. It no longer works.
Worse than that, the lumbar support pad disconnected with the chair and is now floating and after only a month or so, the remaining supports for the Lumbar rest have dug into the fabric on the back of the chair creating holes in the back's fabric. I've tried but there is no way to reconnect that bit without removing the back's fabric as far as I can see.
I'm taking this down to one star for sure. Poor design? Poor manufacturing? Yea. I wouldn't suggest this chair to anyone. If the company comes up with a solution, I'll continue my review.
As for now. Not a recommendation.
Update: Not impressed and kind of crappy. Mentioned is that the so called lumbar thingy disconnected and is unusable. I've got my own pad which seems to help. Also, it's wiggly where the chair connects to the base. Months later, I might toss it and go back to the chair I bought locally and second hand.
Don't buy this chair!
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Reviewed in the United States on March 20, 2025
★★★★★ 5
Great Instructions, Straightforward Assembly
Color: Black
I just received this chair today, so my product review is mostly on the packaging, instructions, and assembly.
The product was well-packaged, and it was obvious when I unboxed it that a lot of care and thought went into packing it in the most efficient way that would also protect the parts. I was positively impressed with the packaging.
I was also incredibly impressed with the instructions and assembly process. I am used to cheaper products where the parts only half fit or important components are missing, or where the instructions were confusing and unclear. This chair's instruction manual was very clear and concise. The diagrams were easy to understand and neat. The screws came labeled and separated and also included the scew types and sizes/lengths, which is handy in case you need to pick up extras at a store somewhere. But they also included one extra of each type of screw, washer, and cover, which I appreciated during assembly. (I didn't find myself worrying what would happen if I dropped a screw, which is something I would normally be distsracted by while working.)
The only things I would take points off for were these:
1. The instructions said the chair came with gloves for assembly, but no gloves were included. That was fine with me, but why mention them if you won't include them? The instructions even later say not to use the chair if not all components were present...but all the important ones were, so I assembled it without gloves (as I probably would have done anyway, since it was for me and not another person).
2. It matters which side of the seat is the front, but the sticker was confusing. The instructions show a sticker placed on the side that is the front, and that is where my sticker was placed. However, the sticker says "FRONT" and has an arrow pointing somewhere. In the instructions this arrow pointed to the front. On my seat, however, the arrow pointed to the back. So am I supposed to believe the sticker placement (it was diagonal, so it looked haphazardly slapped on) or the arrow? On that particular step the piece you are screwing into the seat can fit both ways, but thankfully there is a later step where it becomes obvious which side is the front vs. the back. (The arm rests can only be attached to the back.) So I wish that had been clearer up front, but otherwise it was okay.
Recommendations for assembly:
- To attach the wheels, apply firm, direct, straight-down pressure. I tried screwing them on at first but you just push. Make sure they go in the whole way like the picture shows.
- When they say to tighten the screws to only 60%, it's a helpful tip, because you can't fit the armrests on both the seat and chairback at the same time with the screws completely tightened. Just tighten them enough to fit the pieces on, then later you can tighten up the screws.
So far I find the chair to be very comfortable and I'm exceedingly happy with it. The lumbar support seems like it could potentially be a little chafy or scratchy, but I'll give the chair a chance before deciding if it's problematic or not. Like I said, I only got the chair today, so I can't speak much to its long-term comfort, durability, or longevity. But I was so impressed with how easy and straightforward they made the assembly that I had to write a review to show my appreciation.
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Reviewed in the United States on May 9, 2026
★★★★★ 3
It's okay
Color: Black
Appeared to be a super comfortable chair. Purchased for my mother to work from home and the material is apparently slightly itchy and the arm rest isn't quite comfortable. It was pretty simple to put together but it did take some time.
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Reviewed in the United States on June 11, 2026
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